Total Charge describes the total amount you have spent in local and long distance telephone calls ONLY. It does not include taxes or any other charge or credit that you may see in the actual bill.
You can view the digital certificate of this website directly. Double click on the pad lock located in the lower part of this browser and you will be able to see de details of the SSL Certificate of Cordia.
Broadband access and high-speed Internet access mean the same thing. Both refer to continuous Internet connections with speeds much faster than dial-up. There are several types of broadband or high-speed connections - cable modem and DSL are the most common. You need to use a broadband connection for Cordia's to experience consistently high quality calls. If you are getting speeds of 90 Kbps or better your broadband connection is fast enough. Dial-up Internet service is not supported.
VoIP (or Voice over Internet Protocol) is a new way to make and receive telephone calls. You use your high speed Internet connection (either DSL or cable) instead of a regular phone line. Cordia converts voice signals to data and sends it through your high-speed Internet connection, just like email. Calls ring on the other end - even if you are calling someone with a regular phone - and sound just like regular phone calls. The big advantage with VoIP is that all your calls cost less and you get more features without paying extra. Compared to regular phone lines, VoIP technology and the Internet are cheaper and more efficient for transporting phone calls and delivering features. The savings Cordia realizes by using the Internet and VoIP technology are passed on to you. You will not lose anything except high monthly phone bills.
Cordia's takes voice signals from your standard corded or cordless touchtone phone and converts them to data, using a special device called a Terminal Adapter. Calls are then sent over your high speed DSL or cable connection to the Internet. If both you and another person have Cordia's service, calls to each other are free because they only go over the Internet. If you are calling someone (or someone is calling you) and they only have a regular phone line you will still save money. Calls will go over the Internet, but Cordia will make sure they connect with regular phone lines - seamlessly. You will not know the difference.
The main advantages to using VoIP is that calls cost less and users get time and money-saving features without paying extra. With VoIP, calls are routed over the Internet, avoiding a significant portion of regulated costs associated with the public telephone network. With the public telephone network, special circuits are reserved and used just for phone calls. With today's technology, VoIP networks use the Internet as a more efficient and effective way to transport calls and deliver features. VoIP networks are cheaper to build and operate. There is no tradeoff in quality, and users save money.
Because it is cheap, and the quality is better than ever. With Cordia's, unlimited local and long distance dialing packages can cost as little as $24.95 a month. You will not find any traditional calling plans that meet these rates. VoIP plans are also great for international callers. Most plans offer rates to Europe of $.03 or $.04 per minute, while calls to Canada are treated like domestic long distance calls. Calls within the network -that is from one Cordia customer to another- are free. Finally, you will not pay extra for features that help you save time and money.
Customers can use either one. Keep in mind that with cable you may have to install additional outlets in your house. DSL uses already installed telephone jacks. DSL is a dedicated connection ¨C you do not share the bandwidth. With cable, you share bandwidth with other homes in your neighborhood. Throughput may slow down, depending on how many users are online at the same time.
No, you can call anyone with a regular telephone line and they can call you. If the other person has Cordia's service, the call is free! If they do not, Cordia will make sure the call connects with their regular phone line - you will not know the difference.
A lot of people cannot tell the difference. Every so often someone will notice some stuttering or clipping. At its worst, conversations may be choppy, similar to talking with someone on a cell telephone with a bad connection. Usually, the reason for choppy voice quality can be traced to heavy traffic on your broadband connection, such as a large file being uploaded or downloaded crowding out voice bandwidth.
You can pick any number from our entire list, regardless of where your VoIP service is installed. So if you live in LA, you can still have a NYC number. The people you speak to in NYC can call you or you can call them. Either way, it is a local call - it does not matter that your Cordia telephone is in LA. You can even live out of the country and still select a number that lets you keep in touch with family, friends, or business associates in the U.S. Only Cordia's service gives you so many choices.
We require at least 64kbs of uplink/downlink available per line for placing and receiving calls. Residential DSL service is typically offered at speeds up to 768/128 or 1.5/128. Either one would be adequate. However, if you have a lower speed DSL connection, keep in mind both the quality of your call and the rate at which you download large files may be affected if you are making VoIP calls and surfing the Internet at the same time.
Cordia makes it easy to hook up and use your Telephone Adapter in foreign countries. You will not need a special converter because the power supply we send you automatically switches to accommodate between 100 volts and 240 volts power. Here are the details:
Power Supply:
Switching Type (100 - 240v) Automatic
DC Input Voltage: +5 VDC at 2.0 A Max.
Power Consumption: 5 WATTs
Power adapter: 100-240v - 50-60Hz (26-34VA) AC Input, 1.8m cord
Regulatory Compliance:
FCC Part 15 Class B
CE Mark
Yes. Your best solution is to get a multi-handset cordless telephone, plug the telephone cable from the base into Port 1 of the VoIP Telephone Adapter, then place the handsets where you need them.
No. Your Cordia service works independently from your computer so a computer is not necessary. However, with a computer you can access your personal Account Manager, view your calling detail and bill, contact customer service, request changes in service, and listen to voice mail messages.
No. Unlike earlier versions of Internet telephone service, VoIP operates independently of the computer. You speak through a telephone connected to the Cordia provided adapter. You do not need any special software or hardware components to use our service.
First, you need a reliable broadband Internet connection. Second, you will need to install the Telephone Adapter, which comes with the service. You will need an analog touchtone telephone. You can plug any existing home telephone into the Telephone Adapter using a standard telephone jack, then plug the Telephone Adapter into your cable or DSL modem using a standard network cable. Complete instructions are in the Quick Start Guide.
Most touchtone telephones of your choice can be used with your Cordia service. Typically household telephones are touchtone. Corded or cordless telephones work equally well. Your Cordia service comes with free voicemail included. So, you do not need to utilize an answering machine at home. However, if you choose to use a home based answering machine and your voicemail feature is currently active please contact customer service to turn off the voicemail feature from your VoIP service.
Because DSL and cable connections rely on modems that need to be plugged in, when the power goes out, so do the modem and telephone adapter your VoIP telephone relies on. But cable lines keep humming in the dark, even though the modems stop working. If you are concerned about losing your telephones during a power outage, consider buying a universal power supply that keep desktop PCs running during a power interruption. By plugging your broadband modem and telephone adapter into that UPS, you will avoid losing telephone service during outages.
No. Cordia is not a cell telephone service, since it uses high-speed internet connections only. However, you can use a traditional wireless household telephone connected to the telephoneadaptor.
No. Telephone books do not list Cordia's numbers. However, you can downgrade your current land line to the minimum level of service, use that line for directory assistance, save money on all your calls and features, and still retain your listing.
No matter where you connect your telephone adapter to the Internet, the service behaves like you are at home or at your place of business. So when you visit friends or relatives or go on a business trip, you can plug your Telephone Adapter into your friend's, relative's or a hotel's broadband connection and make calls from a standard touchtone telephone. Not only do you avoid cell telephone roaming charges, but calls to your office or home VoIP line ring at your temporary location.
Your Credit Card (Visa, MasterCard, American Express, or Discover)
is charged automatically on a monthly basis. Your account will be activated upon sign up, and your billing cycle begins when you have received the telephone adapter and have successfully plugged it in. Each month we charge your account balance automatically to the Credit Card
you provided at signup. You will be sent an email notifying you that billing details are available on the Cordia Web site. Just logon with your account number or VoIP telephone number and password, and then click on "Bills." In addition to your monthly charge, your Credit Card
will be charged automatically whenever your usage exceeds $50.00 worth of calls not included in your service plan. You will be notified via email of such charge.
Yes. A typical telephone bill includes as much as $10 or $15 in tax and regulatory fees. By comparison, Cordia may assess a dollar or two in regulatory costs. In November the FCC ruled that taxing VoIP services is a federal matter, meaning that, for now, VoIP users avoid paying many of the state and regulatory fees that traditional telephone providers charge. It is impossible to predict the future, but for now the tax savings from VoIP services remain.
No, you will receive an email notification of your charges, which will be automatically billed
to you Credit Card
you provided at signup. Billing details area available online through your personal Account
Manager. We eliminate printing and postage costs so we can pass the savings on to customers.
You can change your rate plan or add features
whenever you want. When making a change, you may choose to have the change take effect immediately or at the end of your billing period. If you choose to
change your plan or add features immediately, you will pay a partial month of your old service plan and a partial month of your new plan.